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FREQUENTLY ASKED QUESTIONS (FAQ’S)

 
 

What is the right ‘sleeping climate’?
28 - 29 degrees in the sleeping space between the quilt and the mattress.
 
Why do I need airflow in my mattress?
A mattress or ‘sleeping climate’ that does not allow airflow retains heat and moisture which can lead to the growth of bacteria and mould (in one night the body can lose up to 700ml of moisture).
 
How do I wash my mattress covers?
Unzip the cover and unclip the hooks located behind the handles on the side of the mattress. Simply lift the cover from the mattress and machine wash at 60 degrees
 
Can I buy replacement or spare mattress covers?
Yes, replacement/spare covers can be purchased at the store you purchase your BICO mattress from.
 
Can I use a mattress protector?
Yes, however for optimum air circulation, regular washing of the cover may eliminate the need for a mattress protector. If you do use a mattress protector, it should be manufactured from a lightweight and breathable fabric.
 
Can I use an electric blanket?
Yes, however the air circulation properties of the mattress may be reduced. If you need to use an electric blanket, please ensure it is made from a breathable fabric.
 
What kind of base can BICO or NOTTINBLU mattresses be used on?
BICO or NOTTINBLU mattresses should be used on a base that provides enough support and ventilation to allow your customer to achieve maximum benefit from the mattress. For more information on support systems, please refer to the ‘Support Systems’ section of this manual.
 
Is mattress zoning important and effective?
Yes. The body is not flat and therefore needs varied support zones through the mattress. The BICO and NOTTINBLU mattresses are zoned to support the whole body evenly. This ensures that the body is correctly aligned. Sometimes a period of adjustment is required to become used to this new, healthy sleeping position.